Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI-driven analytics. Make data-driven decisions to achieve exceptional results.
Your security is our top priority. Serein Fundrow uses bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to strict financial regulations in Schweiz and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step guides and round-the-clock support
- Try a risk-free demo with virtual funds
- Automated tools that handle the heavy lifting for you
- Start with as little as and learn as you trade!
Bank card withdrawals are generally processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden costs—you always see the exact transaction amount before confirming.
Yes! Serein Fundrow is available in most countries worldwide (98+ and growing). During registration, simply select your country to confirm availability and view local payment options. We comply with all applicable local regulations to help keep your trading secure and compliant.
- AI-powered insights - Receive personalised coin suggestions tailored to your risk profile
- Ready-made portfolios - Preselected bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
24/7 support is available through live chat and by email at info@serein-fundrow.com. For urgent requests, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA and CySEC]
- Independent firms conduct regular audits
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Country-Specific Rules
- Automated geo-compliance: Our platform conforms to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-grade security (the same level as your online banking)
- 95% of assets are kept offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT, 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Service & Assistance
For all inquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you experience any issues with your trading partner’s support, please contact us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7 without interruption. On the rare occasion that immediate access isn’t possible, please be assured our specialists will address your request as quickly as possible.
